Frequently Asked Questions
I have a document to translate from English to Spanish. Could you provide me with a quote?
Yes, Ohtime will provide you with a free quote. Customers will receive a detailed quotation via email on the same day, depending on the time zone. Feel free to request your free quote at any time.
Will I know the exact delivery date before starting the work?
Yes, Ohtime will confirm the exact delivery date before starting the work. This ensures clarity and allows you to plan accordingly.
The document for translation has a complex layout. What would be the cost to replicate the same formatting in the translated file?
We provide document layout services at no extra cost, except for large documents exceeding 50 pages.
Feel free to reach out for a free quote!
Our project involves multiple files, target languages, and varying formats. Can Ohtime handle a complex multilingual project while meeting diverse format and deadline requirements?
Yes, Ohtime specializes in managing large multilingual projects, including layout management and editing. We handle multiple formats across an unlimited number of files, offering 24/7 cloud support, dedicated project management, Translation Memory (TM) maintenance, and comprehensive Quality Control. Our end-to-end solutions cover every aspect of your project seamlessly.
I’m a returning customer and would like to place a new translation order. It seems the new translation contains wording similar to a previous project we worked on. Could you explain how this will be managed?
Every one of your projects is stored in a client-specific Translation Memory (TM), a dedicated database that keeps a record of all your translations. If your new project includes wording that matches any previous work, the TM identifies these overlaps, which can significantly impact pricing. In some cases, particularly for small updates, returning customers may even receive the new translation at no cost, depending on the effort required on our end. Advanced tools are used to analyze your texts and maximize the use of repeated or pre-existing content, ensuring efficiency and consistency.
Is it possible to receive partial deliveries during the project?
Yes, Ohtime offers partial deliveries for ongoing projects. This allows you to receive completed sections of the translation as they are finalized, ensuring you can review and use the content progressively while the project is still underway. Let us know your preferences, and we’ll tailor the delivery schedule to meet your needs.
Does Ohtime have a specific Quality Control in place
Yes, Ohtime implements a rigorous quality control process before delivering your project. This includes thorough proofreading by a second linguist, as well as utilizing advanced tools and procedures to ensure accuracy and excellence in every detail.
Does Ohtime give cloud support?
Yes, all customers benefit from free cloud support. We provide dedicated folders for seamless communication and secure backup of ongoing projects. These folders are accessible only to individuals authorized by the client, ensuring complete confidentiality. Project contents are securely maintained in cloud folders for 2 years.